This is a sample page.
Refund and Returns Policy
Effective Date: 2/10 Days
Introduction
At Gold Partner IT, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our Refund and Returns Policy provides details on how to return items and receive a refund.
Returns
Eligibility
To be eligible for a return, your item must be:
- Unworn, unwashed, and in the same condition that you received it.
- In the original packaging, with all tags attached.
- Returned within [30] days of the purchase date.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Sale items (if applicable)
- Intimate apparel (e.g., underwear, swimwear) for hygiene reasons
How to Initiate a Return
- Contact Us: Email our customer service team at contact@goldpartnerit.com with your order number and reason for return.
- Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
- Ship the Item: Pack the item securely in its original packaging and include the return authorization number. Ship the item to the address provided by our customer service team.
Refunds
Processing Your Refund
Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [10] business days.
Partial Refunds
In certain situations, only partial refunds are granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than [30] days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@goldpartnerit.com with your order number and details of the issue. We will provide instructions on how to proceed.
Return Shipping Costs
- Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Return Label: If we provide a return shipping label, the cost of return shipping will be deducted from your refund.
Late or Missing Refunds
If you haven’t received a refund within the stated time frame:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
- If you’ve done all of this and still have not received your refund, please contact us at contact@goldpartnerit.com.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Gold Partner IT
Email: contact@goldpartnerit.com